Keeping You and Your Loved Ones’ Safe

Timken Grange remains open to taking new residents. We have specific procedures in place to enable us to do this and continue to support families who are looking for care for a loved one.

We have clear policies and procedures in place to do this safely, and most importantly a highly competent, well-trained and well-supported care team despite the Covid-19 infection rate increasing across the UK.

Our fabulous staff are doing an excellent job every day, keeping residents engaged, well and happy, ensuring they do the things they love, and introducing more innovative ways to keep residents connected with their family members.

**Visits to Timken Grange are temporarily on hold**

**Please call the team on 01604 594310 if you need any further information**

In line with Government and Public Health England guidance and the latest information on social distancing, we have implemented robust measures to ensure the safety of everyone that lives and works in our homes and are pleased to be able to support our families visiting their loved ones. This includes introducing new ways of keeping residents connected with each other to reduce the risk of social isolation.

What you will expect to see in our homes:

• Daily Lateral Flow testing and temperature checks for residents and staff
• Daily temperature checking for guests and visitors
• Wearing of PPE including face masks and gloves
• Social Distancing
• Enhanced cleaning measures
• Sanitising stations at every home entrance for guests and visitors
• Hand sanitiser available always throughout every home
• Fully sterilised rooms in between visits by cleaning down all surfaces and touch points

How we are keeping you safe:

To ensure our resident’s and staff remain happy and safe, we will be following strict protocols for visitors so please note the safety and social distancing measures we have adopted:

• Specially adapted garden rooms or in our garden gazebos (weather and visitation permitting), for you to visit your loved ones’, with full floor to ceiling Perspex partitions
• Bookable FaceTime or Zoom calls on our home iPads for regular video calls
• Visitation is limited to 2 people per visit (when permitted)
• In between visits we fully sterilise the room by cleaning down all surfaces and touch points
• All visitors must confirm neither they nor any other person in their household has experienced symptoms of Covid-19 (high temperature, loss or change to sense of smell and taste, new/ continuous cough)
• All visitors must agree to a temperature check on entry and wear the necessary PPE (medical standard) provided to them by the home. We respectfully ask visitors not to bring their own PPE to the home
• All visitors are required to observe social distancing guidelines and to remain in the safe space as directed by our team

– Book a visit –

**Visits to Timken Grange are temporarily on hold**

**Please call the team if you need any further information**

For prospective residents, we can offer virtual tours and in some of our homes, a show around tour of the building.

Our vigilance against the virus remains our priority and are committed to upholding our measures and closely monitor all residents and staff for the foreseeable future. Thank you for your commitment, patience and understanding during this pandemic.

Click here to book your visit or call the home to book one of the time slots available with our receptionist.