We understand when you move into a new home you want certainty and security. From our experience, “billable extras” that you were not expecting or had not budgeted for are an unnecessary irritation, so we don’t have any, just one fixed fee!
This fixed fee makes living with us easy. You can enjoy that glass of wine or beer with your meal, embrace the pampering and regular hair treatments in the salon or take a trip out of the home with the Lifestyle team, all of this is included.
Qualified and Trained staff are in the home 24/7 to ensure safety and security of the residents, delivering care specific to individual needs through our robust pre assessment and person-centred care planning.
For occasions when family members or loved ones are unable to escort and take you to a hospital/Medical appointment, a member of our team will escort you in our own car and remain with you throughout the duration of your visit.
All resident medication will be managed, ordered, stored and distributed by our trained team using the most up to date Boots eMeds medication management system.
All residents will receive an eye test (where necessary) from our preferred, qualified opticians who will visit the home. NB: New spectacles/contact lenses or repairs are not included in the weekly fee.
All residents will receive a dentist appointment (where necessary) from our local dentist. Your appointment will be organised for you. NB. New dentures, crowns, implants or repairs are not included in the weekly fee.
You will be registered with our local friendly GP. The GP will manage all your health needs with the Home team, including all referrals that may be required.
Our carefully selected professional Chiropodist will attend the home on a regular basis and any residents requiring the services will be included to have an appointment.
Toiletries can be very personal and preferences vary, therefore we ask you to provide your own. We would never see someone go without if they ran out of basics, however we can't promise to have your preferred items available so do recommend topping up regularly.
If you require pads as a result of a medical need and have a prescription, we will ensure these are available to you at all times and included in your weekly fees. If you don't have a medical need and would like pads to help you feel more at ease and reassured, these will need to be supplied and paid for by you, they are not covered in your weekly fee.
Our housekeeping team will attend to your room and ensure it is cleaned on a daily basis. We will also change your bed linen and deep clean your room regularly.
All your personal items will be labelled by the housekeeping team and laundered on a regular basis. The team will also provide you with fresh towels and bedding, which will also be laundered in the home.
Where certain items are required for that special occasion, we will arrange for your personal clothing to be dry cleaned. These will be items that recommend dry cleaning only.
All residents can enjoy complimentary wifi.
If you would like your own newspaper this will be provided. However, the home will provide a choice of national and local papers for everyone on a daily basis.
We will provide all food and beverages required for a balanced and healthy diet. You can expect 3 delicious meals a day, (Breakfast, Lunch and Dinner) mid-morning snacks, afternoon tea and other refreshments (including alcohol) are available. We will also accommodate meals, drinks and snacks at no extra cost for your visitors who may wish to join you for a spot of lunch or just a nice cup of tea and a slice of cake.
Use of the home’s car to take you to appointments, events and outings. A diary system is managed in the home so residents are encouraged to plan their request of the car in advance where possible.
A regular appointment with our hairdresser can be made for you and is included in your fee. In addition to this there are regular pampering sessions, to include nail and beauty treatments, and again you have no need to worry about the costs because these are included.
All residents’ rooms are fully furnished with private en-suite facilities and include a large TV, DVD player and mini fridge.
A robust activity plan designed and planned with our residents’ input, incorporating their needs and choices. Our Lifestyle Manager and team will be the leaders and point of contact for any suggestions to support the engagement.
As part of the Lifestyle team activity programme, they will provide opportunities to leave the home for an external outing and these are all included in the weekly fee. This could be anything from a trip to a local stately home to a day at the seaside.
We welcome friends and family to join you in the home so if they would like to dine with you on occasion they are very welcome to do so. If you would like to hold a private party in the home, there would be a small fee payable for catering (when 5 people or more)
Little things that will help you to celebrate and entertain friends and family such as birthday cakes, balloons, etc.
What our families say
“You could not wish for a more homely and positive atmosphere. The surroundings are second to none. The staff here have hearts of gold and nothing is too much trouble and they work tirelessly to provide the best care and safe environment for everyone there and who visit.” (Nicola S – Daughter of Resident)